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Refunds

Who sells you an Axceera product, and where to find its refund policy.

Last updated
01

Who sells to you

  • On the web and desktop: Paddle.com Market Limited is the merchant of record. Ask the product’s support for a refund, or contact Paddle at paddle.net.
  • In apps on iPhone, iPad and Mac: Apple is the seller. Only Apple can refund an App Store purchase. Ask at reportaproblem.apple.com. We can’t issue, see or process it.
  • In apps on Android: Google is the seller. Ask Google Play. Some products can also refund Google Play payments themselves, and their refund policy says so.
  • Client services: refunds follow the contract you signed with us.
03

Your legal rights

These policies add to the rights the law gives you. They don’t replace them. Where the law gives you more, the law applies.

04

If we end a paid plan

If we end a paid plan for any reason other than your breach of our terms, we refund the unused part of the period you paid for.

05

Cancelling

Cancelling stops the next renewal. On its own, it doesn’t refund the current period. Cancel a store subscription in the App Store or Google Play; we can’t do it for you. Cancel a web or desktop subscription in the product, or through Paddle at paddle.net.